Reporting & Redressal of Complaints

Stage 1


HelpLine No./ Toll Free No. for Reporting & Redressal of Complaints: 1800-180-8090

Contact Persons: Ms. SnehLata Azad & Ms. Parul Chauhan

Stage 2

However, if you are dissatisfied with the resolution provided above or for lack of response you may reach the Nodal Officer or Grievance Redressal Officer:

Sr. No. Name of the Officer Designation Contact No. Email ID
1 Sh. Jitender Jamwal (Asstt. General Manager) Nodal Officer 0177-2626730 cgrc@hpscb.bank.in
2 Sh. Gurcharan Singh (Deputy General Manager) Grievance Redressal Officer 0177-2626730 cgrc@hpscb.bank.in

Stage 3

In case, you are not satisfied with the decision/resolution communicated by the above officers, you may send your appeal to the Appellate Officer:

Sr. No. Name of the Officer Designation Contact No. Email ID
3 Sh. Bisheshar Lal Sharma (General Manager) Appellate Officer 0177-2816952 cgrc@hpscb.bank.in